Returns Policy

14 day, no-quibble returns or replacements

 How Do I Return My Item?

If the item is not suitable for your needs, don’t worry, we can refund your item within 14 days of your purchase online at

 Please give us a call on 0114 478 8670 or email us at and one of our team will be happy to guide you through the refund process.

 Please make sure you have read all the information on this page before proceeding with your return. Thank you.


What is your returns policy?

We offer a 14 day, no-quibble returns or replacement policy, because we want you to be totally satisfied with your purchase.

If you are unhappy in any way with your purchase, you can return it for a refund or a replacement, as long as you return it in the same condition as it arrived (original/undamaged packaging and product) and within 14 days of ordering your product(s). 


Please keep in mind the following:

  • Non-faulty items returned after 14 days and/or not in their original, undamaged packaging will not be eligible for a refund.

  • Items returned within 14 days but not in their original and undamaged packaging will also be non-refundable.

  • However, if your item is faulty after 14 days of your purchase date, you will be covered under the manufacturer's warranty for your item. Please be sure to read the warranty policy to ensure you are eligible for this.

  • If you return an item that doesn't adhere to our returns procedure or doesn't include a returns form, you may be liable for a £10 administration fee.

  • Individual items from a bundle can't be returned, refunded or exchanged. If you want a refund/credit/exchange for a bundle, all items must be returned to us.

Before you return your item, please make sure that:

  • You follow our returns process (outlined above)

  • The goods and packaging are undamaged

IMPORTANT: We need to be able to identify an item with your order. We can only do this if you follow our returns process. Please do not send us items back to us before giving us a call or send us an email and follow our returns procedure.